Privacy Policy
This Privacy Policy explains how Emergency Healthcare To Home collects, uses, stores, and protects information when patients, staff, and admins use the mobile application and connected services.
Information We Collect
We may collect account information such as name, mobile number, email address, role, and profile details.
We may also collect patient and family profile details, service request information, addresses, uploaded images or voice notes, location details when shared, and device token information used for push notifications.
How We Use Information
- to create and manage user accounts
- to process service requests and coordinate care
- to notify patients, staff, and admins about request updates
- to improve service quality, app reliability, and security
- to respond to support, legal, or safety issues
Sharing Of Information
Information is shared only as needed to operate the service, such as showing a patient request to assigned staff or notifying admins about new requests.
We may also share information with trusted infrastructure providers that support hosting, email delivery, storage, analytics, or notifications, subject to appropriate safeguards.
Data Retention And Security
We retain information only for as long as needed to provide services, meet legal obligations, resolve disputes, and maintain security records.
We use reasonable administrative and technical measures to protect user information, but no online system can guarantee absolute security.
User Rights
Users may contact us to update profile information, request account deletion, or raise privacy concerns using the support details on this website.